Keyhope Centre Privacy Policy
Privacy policy
1.
Introduction
1.1
We are committed to safeguarding the privacy of our website visitors; in this policy we explain how we will treat your personal information.
1.2
We will ask you to consent to our use of cookies in accordance with the terms of this policy when you first visit our website.
2.
Credit
2.1
This document was created using a template from Docular (https://docular.net).
3.
Collecting personal information
3.1
We may collect, store and use the following kinds of personal information:
- information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths);
- information contained in or relating to any communication that you send to us or send through our website (including the communication content and metadata associated with the communication); and
- any other personal information that you choose to send to us.
3.2
Before you disclose to us the personal information of another person, you must obtain that person's consent to both the disclosure and the processing of that personal information in accordance with this policy.
4.
Using personal information
4.1
Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website.
4.2
We may use your personal information to:
- administer our website and business;
- personalise our website for you;
- enable your use of the services available on our website;
- send you email notifications that you have specifically requested;
- send you our email newsletter, if you have requested it (you can inform us at any time if you no longer require the newsletter);
- send you marketing communications relating to our business which we think may be of interest to you, by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);
- provide third parties with statistical information about our users (but those third parties will not be able to identify any individual user from that information);
- deal with enquiries and complaints made by or about you relating to our website; and
- verify compliance with the terms and conditions governing the use of our website .
4.3
We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party's direct marketing.
5.
Disclosing personal information
5.1
We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy.
5.2
We may disclose your personal information:
- to the extent that we are required to do so by law;
- in connection with any ongoing or prospective legal proceedings;
- in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk); and
- to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.
5.3
Except as provided in this policy, we will not provide your personal information to third parties.
6.
International data transfers
6.1
Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this policy.
6.2
Information that we collect may be transferred to the following countries which do not have data protection laws equivalent to those in force in the European Economic Area: the United States of America, Russia, Japan, China and India.
6.3
You expressly agree to the transfers of personal information described in this Section 6.
7.
Retaining personal information
7.1
Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
7.2
Notwithstanding the other provisions of this Section 7, we will retain documents (including electronic documents) containing personal data:
- to the extent that we are required to do so by law;
- if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and
- in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).
8.
Security of personal information
8.1
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
8.2
You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
9.
Amendments
9.1
We may update this policy from time to time by publishing a new version on our website.
9.2
You should check this page occasionally to ensure you are happy with any changes to this policy.
10.
Your rights
10.1
You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to:
- the payment of a fee (currently fixed at GBP 10); and
- the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).
10.2
We may withhold personal information that you request to the extent permitted by law.
10.3
You may instruct us at any time not to process your personal information for marketing purposes.
11.
Third party websites
11.1
Our website includes hyperlinks to, and details of, third party websites.
11.2
We have no control over, and are not responsible for, the privacy policies and practices of third parties.
12.
Cookies
12.1
Our website uses cookies.
12.2
A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
12.3
Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
12.4
Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
12.5
We use both session and persistent cookies on our website.
12.6
The names of the cookies that we use on our website, and the purposes for which they are used, are set out below:
- we use CookieConsent to opt-in or decline our use of cookies;
- we use _RequestVerificationToken to help improve the security of our website.
12.7
Most browsers allow you to refuse to accept cookies; for example:
- in Firefox (version 51) you can block all cookies by clicking "Tools", "Options", "Privacy", selecting "Use custom settings for history" from the drop-down menu, and unticking "Accept cookies from sites"; and
- in Chrome (version 55), you can block all cookies by accessing the "Customise and control" menu, and clicking "Settings", "Show advanced settings" and "Content settings", and then selecting "Block sites from setting any data" under the "Cookies" heading.
12.8
Blocking all cookies will have a negative impact upon the usability of many websites.
12.9
You can delete cookies already stored on your computer; for example:
- in Firefox (version 51), you can delete cookies by clicking "Tools", "Options" and "Privacy", then selecting "Use custom settings for history" from the drop-down menu, clicking "Show Cookies", and then clicking "Remove All Cookies"; and
- in Chrome (version 55), you can delete all cookies by accessing the "Customise and control" menu, and clicking "Settings", "Show advanced settings" and "Clear browsing data", and then selecting "Cookies and other site and plug-in data" before clicking "Clear browsing data".
12.10
Deleting cookies will have a negative impact on the usability of many websites.
13.
Our details
13.1
This website is owned and operated by Keyhope Centre.
13.2
We are registered in England and Wales under registration number 05158583, and our registered office is at 31 Market Street, Morriston, Swansea, SA6 8DA.
13.3
Our principal place of business is at 31 Market Street, Morriston, Swansea, SA6 8DA.
13.4
You can contact us:
- by post, using the postal address given above;
- using our website contact form;
- by telephone, on the contact number published on our website from time to time; or
- by email, using the email address published on our website from time to time.